Site Documents

General Terms

These Terms contain terms of Products offer for purchase.

In its operation, the online shop follows provisions of applicable Qatar laws.

These Terms may be changed by the online shop without any specific announcement, and a new version of these Terms commences from the moment of its publication on the Website unless otherwise provided by a new version of the Terms and applies to relations between the Customer and the online shop that occurred before commencement of such new version of the Terms. A current version of the Terms is always available on the webpage at https://goldapple.qa.

Each of the Parties warrants to the other Party that it has all necessary authority and legal capacity as well as all rights and powers that are required and sufficient for conclusion and performance of a retail sale and purchase contract.

By making an order on the Website or in the Mobile App, or through a Custom Care the Customer fully agrees to and confirms that he or she read and understood these Terms.

The Customer is hereby informed that technical errors may occur on the website of the Online Shop; in particular the Online Shop website may show that some Products are in stock though in reality they are not, or the price for the Products on a webpage is incorrect, etc. In case of a technical error, the Seller will notify the Customer that the Order may not be fulfilled due to technical errors occurred and cancel (annul) the Order or suggest other options for the Customer to order.

Terms and Definitions:

Seller — Gold Apple Beauty Store Trading WLL, company number 185807, whose registered office address is at GC218, GC219, Doha Festival City, Umm Salal, P.O. Box 47095, Doha, Qatar.

Customer is a person who are eighteen (18) years of age or older of full legal capacity who has an intention to order or buy or who orders (buys) the Products in the Seller’s Online Shop, or who is designated as a receiver of such Products, and who uses those Products solely for personal, family, household or other needs not related to business activities.

Receiver is a natural person who actually accepts the Order. Unless stated otherwise, the Customer is considered the Receiver of the Products. The Receiver may be any other natural person designated by the Customer during the Order making procedure and acting as the Customer’s representative. Unless otherwise provided by these Terms, the Receiver will have all rights and liabilities as the Customer.

The Online Shop is a combination of information resources administered by the Seller and/or engaged third parties subject to applicable laws of Qatar, including the Website with URL https://goldapple.qa and Gold Apple mobile app. They display the Products offered by the Seller to the Customers for making Orders and contain terms of sale, payment and delivery of such Orders to the Clients, and the refund policy where permitted by applicable laws. Under this terms, the Online Shop also includes the Website and the Mobile App.

Website is a combination of webpages on the Internet at https://goldapple.qa displaying the Products offered by the Seller to its Customers to make Orders.

Mobile App is the Seller’s software designed for operation on smartphones, tablets, and other mobile devices.

Products are physical items not withdrawn from civil circulation and offered for sale on the Website only for personal, family, household and other needs not related to business activities. The Products may be sold or purchased only if they are in stock, namely, if an “Add to Basket” button is active.

Order is a request made by the Customer and confirmed by the Seller under these Terms of Sale of the Products in the Online Shop for delivery of the Products chosen in the Online Shop to the designated address. The Order may be made as a retail sale and purchase contract as well as to replace defective Products and Products of proper quality under a previously made contract where provided by Qatar laws.

Order/Products Cancellation is the Seller’s technical action that does not imply the Seller’s refusal to perform a contract; such action is made in the Online Shop and just states a fact that some of the Products (Products cancellation) or all the Products (Order cancellation) in the Order may not be delivered to the Customer under such Order.

Delivery Service is a third party who delivers the Orders to the Customers under a contract with the Seller. The Seller has the right to choose the delivery service without consultation with the Customer. The most updated information about the delivery service becomes available in the Online Shop during the Order making procedure.

Account means a record containing information required to identify the Customer in the Online Shop as well as authorization and registration data.

Personal account means a section on the website or in the mobile app that stores information about the customer’s personal data as well as completed and current orders.

Rights and Obligations of the Customer

1. The Customer undertakes to state reliable registration details when registering in the Online Shop.
2. The Customer is liable for violation of these Terms as provided by Qatar laws.
3. If the Customer brings damage to third parties, other Customers, or the Online Shop, the Customer undertakes to compensate for such damage in full as prescribed by applicable laws of Qatar.
4. The Customer undertakes not to disclose login and password entered during registration to any third parties. If the Customer has concerns about the login and password security or their possible use by third parties, the Customer must immediately notify the Seller by making a request in “Feedback” section of the Personal Account.

Rights and Obligations of the Seller

1. The Seller undertakes to protect the information provided by the Customer during registration.
2. The Seller undertakes not to disclose the Customer’s registration details to third parties unless otherwise provided by applicable laws of Qatar and these Terms.
3. The Seller is not liable if the Customer independently discloses his or her registration details to other Customers.
4. If the Customer violates these Terms or applicable laws of Qatar, the Seller reserves the right to transfer the registration details, IP address, or any other information to interested parties.
5. The Seller may use information about the Customer’s actions for the purposes of improvement of the Online Shop performance.
6. The Seller reserves the right to close, suspend, change the mode of operation of the Online Shop or a part thereof by introducing relevant amendments to these Terms without prior notice to the Customer. Such amendments commence on the date when a new version of the Terms is published on the Website.

Other Terms

Qatar laws apply to relationship between the Customer and the Seller.

If any questions and complains occur, the Customer may apply to the Gold Apple Customer Care by calling at 97441412727 or in WhatsApp online chat +97431190811.

1. CONDITIONS AND ELIGIBILITY FOR THE LOYALTY PROGRAM:

Gold Apple Beauties loyalty program is available only in Qatar and allows its members to access the benefits, to earn and redeem points, which was accrued while shopping on the website, through mobile app or in the Gold Apple Store.

Any eligible individual who are eighteen (18) years of age or older and has created a personal account in the mobile app or online on the website is considered a Member of the Gold Apple Beauties Loyalty Program. No purchase is necessary to enroll in the Gold Apple Beauties.

The Gold Apple Beauties Membership is reserved for personal use only and is limited to one membership account per person (identified by last name, first name, mobile number and email address).

There are three levels in the Gold Apple Beauties Loyalty Program – Lime, Silver, Gold. Conditions for obtaining each of the levels are mentioned below.

1.2 CONDITIONS FOR OBTAINING LIME LEVEL REWARDS CARD:

To obtain a rewards card:

• register in the Mobile App or on the Website with a valid phone number of the following countries: Qatar, United Arab Emirates, Saudi Arabia, Bahrain, Kuwait, Oman;
• fill in all the fields in the personal account;
• save information.

After registration in the Mobile App or on the Website, Lime Level Rewards card will be displayed in the personal account.

1.3 CONDITIONS FOR OBTAINING SILVER LEVEL REWARDS CARD:

Rewards card will be automatically upgraded to Silver Level once total amount of spending while purchasing products in the Gold Apple Store within preceding 12 months period will be more than 2 000 QAR.

1.4 CONDITIONS FOR OBTAINING GOLD LEVEL REWARDS CARD:

Rewards card will be automatically upgraded to Gold Level once total amount of spending while purchasing products in the Gold Apple Store within preceding 12 months period will be more than 5 000 QAR.

1.5 CONDITIONS FOR REMAINING AT THE LOYALTY LEVEL:

Once a new level has been reached, that status and its associated benefits are valid for a period of 12 months.

To reach a new status level, total spendings within preceding 12 months period should match the needed amount for the level. Once the 12 months period has ended, loyalty level will be recalculated using the rules stated above. The Member can retain a status if the conditions set out above are met.

2. CONDITIONS OF EARNING POINTS:

2.1 For points to be credited to the personal account, a customer needs to show a personal QR code from the Gold Apple app to a cashier during checkout.

2.2 Points will be credited to personal account while shopping online only by ordering as a registered member of the Gold Apple Beauties

2.3 For online purchases, points are awarded after the order is delivered. For purchases in offline stores—right after making a purchase.

2.4 Members of Gold Apple Beauties with Lime Level are earning 5% from every purchase, with Silver Level - 7% from every purchase, with Gold Level - 10% from every purchase.

2.5 1 (One) Point is equal 1 (One) Qatari Rial (QAR).

2.6 The amount of accrued points may be a fractional number.

2.7 Accrued Points are valid only within the country where the purchase was completed.

2.8 Points are granted only for the amount of the Products value that was paid with money (in cash or by cashless payment). No points will be given for the part of products’ value that was paid with points.

2.9 The amount of accrued and available points can be checked on the personal account on the website, through the mobile app or at the checkout area of Gold Apple Store.

3. CONDITIONS OF REDEEMING POINTS:

3.1 Points can be redeemed partially over multiple transactions until they expire or can be used to pay up to 100% of the order amount.

3.2 Points can be redeemed when paying for purchases in the mobile app, online or offline stores.

3.3 1 Point is equal 1 Qatari Rial (QAR).

3.4 Accrued points expire before the end of next year. For example, accrued points in 2024 will expire on December 31, 2025.

3.5 No points may be redeemed from a rewards card if a related phone number was not confirmed.

4. POINTS SUBTRACTION AND REFUND IN CASE OF THE PRODUCT’S RETURN

4.1 In the event of returning a Product purchased using points, the points will be returned to the customer's balance.

4.2 In the event of returning a Product, the earned points will be subtracted from the customer's balance.

The Customer is solely liable for integrity of his or her rewards card details and points spending, including by third parties, and the Customer undertakes not to disclose the number and/or QR code of his or her rewards card to any third parties. The Seller is not liable for points spending by the Customer or any third parties.

For any questions related to Gold Apple Beauties Loyalty Program please contact Gold Apple Customer Care by calling at +97441412727 or in WhatsApp online chat +97431190811.

Please note that the range and promotions in Gold Apple Store offline shop may differ from the range and promotions on the website of the online shop at www.goldapple.qa and in the Gold Apple mobile app.

You may check stock availability and prices at offline shop by contacting Gold Apple Customer Care at +97441412727 or in WhatsApp online chat +97431190811.

Please note that special offers and promotion events are limited by time and quantity of relevant Products in stock. A promotion event and special offer may be finished before an announced calendar date of its termination if all relevant items are sold out.

Dear Customers, please pay attention to the dates of promotion events. Due to technicalities, the Products prices on the website may be displayed with a discount for a short period after the end of the relevant promotion event. The actual price is displayed when you add an item to your Basket.

How to order?

1. Choose an item you need and indicate its quantity; then, click “Add to cart”.
2. Go to the Basket.
3. If you have any promotional code, enter it in a special field and click “Checkout”.
4. Indicate your contact details or those of a receiver (receiver’s name, telephone number, email, and delivery address).
5. Choose the delivery date.
6. Indicate the delivery address.
7. Choose a comfortable payment method.
8. Click “Checkout”.
9. After your order is made, a message with your order details, in particular the order number, contents and value, will be sent to your email address and you will receive push notification with your order number
10. You may always see the information about your orders (current as well as completed) in “My Purchases” section of your account.
11. If the value of your order exceeds the maximum threshold, we recommend you to make several orders.

How can I change the delivery date?

If you want to change the date, please contact Gold Apple Customer Care at +97441412727 or in WhatsApp online chat +97431190811 and provide a dispatcher with your order number, surname and given name.

How can I change the delivery address?

If you want to change the address for delivery by a courier, please contact Gold Apple Customer Care at +97441412727 or in WhatsApp online chat +97431190811 and provide a dispatcher with your order number, last name and first name.

How can I change the receiver’s telephone number?

If you want to change the receiver’s telephone number, please contact Gold Apple Customer Care at +97441412727 or in WhatsApp online chat +97431190811 and provide a dispatcher with your order number, surname and given name.

Order Status Information

If you successfully made the order on the website, a confirming push-notification and/or email message with your order number will be sent to you.

The order status may be checked in the Personal account on the website or in the mobile app.

Order Payment

Available methods of payment for the online order:

• Online payment. Points may be redeemed.
• Cash on delivery. Points cannot be redeemed.

Available methods of payment for the offline order: bank card or cash.

Payment with a bank card:

All requests paid with bank cards must be authorized by the bank.

Please read about the bank card payment rules of the Online Shop:

• Payment in the Online Shop is effected right after the Order is made. After confirmation of the Order contents, personal data and delivery address, you have to enter you bank card details (card number, holder’s last name and first name, expiry date, and CVV/CVC code).
• Payment goes through an authorized server of such payment systems as Visa, Mastercard, NAPS. We accept cards issued by any banks. The Gold Apple Online Shop never asks you to provide a PIN code of your card. Never disclose you card PIN code to third parties.
• An electronic receipt for orders paid by a cashless payment will be sent to your email address after the order delivery. The electronic receipt contains all details of the payment transaction made.

Redeeming points to Pay for the Orders in the Online Shop

• To pay for your order with points, you have to login on the Website or in the mobile app. Points may be used only when using online payment, and not available to redeem in cash on delivery.
• When making an Order, you may redeem any number of points available on your rewards card.
• You may check how much points you have in your Personal account.
• Points on the rewards card calculated as 1 point = 1 QAR.

Refund for the Order in the Online Shop paid with Points

• Points will be returned to a rewards card within 10 days.
• If the Order is fully refunded, all Points will be returned to the rewards card.
• If the Order is refunded partially, points will be returned to the rewards card proportionally to the value of refunded Products.

In case of erroneously made order:

• The Seller will refund the payment within 14 days.
• The money will be credited by the issuing bank within up to 30 calendar days.

Order Delivery

Delivery methods:

Delivery by a courier to the designated address. Delivery is performed by courier services.

Cost of delivery

Delivery is free on all orders, no minimum order amount required.

4. Receiving the Order

When you receive your Order, we recommend you to check the outer package integrity. Attention: Do not open an individual package of the Products.

If there is any inconsistency in the Products delivered and those ordered by you, please contact to Gold Apple Customer Care at +97441412727 or in WhatsApp online chat +97431190811 .

If the Order is paid online upon checkout, such Order will be delivered to and transferred at the address indicated at the time of order. Pre-paid Orders will be given to a Receiver or a person designated by him or her using the Receiver’s identification system by sending the Receiver a PIN code to the telephone number or email address that were entered at the time of Order; you must provide such PIN code to the courier when receiving the Order.

If the Order Delivered Is Not Yours

In this case you have to make a return apply to the Gold Apple Customer Care by calling at +97441412727 (24/7) or in WhatsApp online chat +97431190811.

5. Order Cancellation

You may cancel the Order until it gets the status “Completed” in your Personal account on the Website or in the mobile app.

How to Cancel the Order?

You may do it in the mobile app, on the website, or by contacting Gold Apple Customer Care through WhatsApp online chat +97431190811 or by calling at +97441412727.

You will be granted a refund automatically within 14 days after receipt of a confirmation that the returned Products were delivered to a courier service. Please note that it depends on the issuing bank when the funds will be actually credited to your card and may be up to 30 days.

The exchange or return process can only be conducted for Products purchased from any Gold Apple store within the country where the purchase was made, and the original receipt must be presented.

Products can be returned or exchanged within 14 days from the date of purchase, subject to the following conditions:

• For gift-with-purchase promotions, the gift must also be returned along with the purchased product to qualify for an exchange. Returned Products must adhere to the terms and conditions.
• Sale, promotion, reduced price and discounted Products may be returned within 14 days from the date of purchase, with a refund based on the price indicated on the receipt.
• Products eligible for exchange or return must be unused, unopened, and in their original packaging, identical to their condition when purchased from the Gold Apple Store to be able to be resold.
• Personal items are not eligible for exchange or return.
• Products of improper quality can be returned within their entire expiration date.

The products may be returned only by making a request through our Gold Apple Customer Care on WhatsApp online chat +97431190811 or by calling at +97441412727.

For online Orders, Products may be returned only after the Order was received and all the Products were delivered.

You will be automatically granted a refund for the returned Products within 14 days after receipt of a confirmation that the returned Products were delivered to a courier service. Please note that it depends on the issuing bank when the funds will be actually credited to your card and may be up to 30 days.

If the Order was paid online, the funds will be refunded to the card used to pay for the order.

If you return products paid with points, points used to pay will be returned to the rewards card proportionally to the value of the returned Products compared to the whole purchase amount.

This Privacy Policy describes how Gold Apple Beauty Store Trading WLL (“Gold Apple,” “we,” “us,” and/or “our”) handle personal data we collect online (through our websites) and offline (through customer support channels, our retail locations, and in-person promotional activities). We call all of these the “Services”. This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your personal data.

Information We Collect

Information We Collect directly

We collect information, that you choose to give us directly when visiting our web-site and interact with our account in social media. This kind of information can contain but not limited to the following:

• Contact information, as your name and e-mail address;
• Complimentary information, that you choose to provide additionally: your social networks handle, makeup and color preferences, age, gender; and also
• Any other information, that you voluntary provide, for example, review on our products, comments on the products you have tried, answers on questions, quizzes, polls or the communication with the client service.

We do not check the rightfulness of this personal information, that is provided by the users. However, we consider that you provide us with the correct personal information. Each user takes the responsibility for the rightfulness of the provided by him personal information.

Information about your use of our Services

We collect information about your use of the Services, such as the products you express interest in.

Information we collect by automated means

When you visit our sites or interact with our communications, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor ‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server. The information we collect automatically may include:

• URLs that refer visitors to our websites;
• Search terms used to reach our websites;
• Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information);
• Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, referral activity, and which emails you may have opened);
• Usage information (such as the number and frequency of visitors to our websites).

Third party advertise and analytic services

We take all the necessary measures to protect your personal information. To process your personal information, Gold Apple reserve the right to provide an access to the personal data to its responsible employees and third parties, those who signed an obligation to ensure the confidentiality and security of the information received on behalf of Gold Apple, where a list of actions (operations) with personal data that will be performed by the person processing personal data and the purpose of processing must be specified, the obligation of such person to maintain the confidentiality of personal data must be established and ensure the security of personal data during their processing.

In other cases, Gold Apple has the right to transfer the user’s personal information to third parties in the following cases:

• The user has clearly expressed his consent to such actions.
• The transfer is necessary as part of the user’s use of a particular Service or to provide a service to the user. At the same time, the confidentiality of personal information is ensured, and the user will be explicitly notified of such a transfer.
• The transfer is provided for by Swiss or other applicable law within the framework of the procedure established by law.

How We Use Your Information

We may use the information we collect to deliver the products and Services you request, to maintain and customize our interactions with you (such as on our digital properties), and to provide, maintain, and improve our Services. We also use the information we collect to:

• Communicate with you about our Services, including to tell you about products and services that may be of interest to you;
• Respond to your requests, inquiries, comments, and suggestions;
• Facilitate your engagement with the Services, including to enable you to post comments and reviews, to engage with other customers, and to post on social media;
• Offer contests, sweepstakes, loyalty programs or other promotions;
• Personalize your online experience and the advertisements you see when you use the Services or third-party platforms based on your preferences, interests, purchasing history and browsing behavior;
• Monitor, audit and analyze trends, usage, and activities in connection with our Services;
• Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;
• Conduct internal research and development;
• Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities, including the unauthorized use of the Services, and protect the rights and property of Gold Apple
• Debug, identify and repair errors that impair existing intended functionality of our Services;
• Comply with our legal obligations;
• Conduct or administer surveys and other market research.

Your Rights and Choices

Restricting cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

Links to Other Websites and Third-Party Content

We may provide links to third-party websites, services, plug-ins and applications, such as Facebook and Google, that are not operated or controlled by Gold Apple. This Privacy Policy does not apply to such third-party services, and we cannot take responsibility for the content, privacy policies, or practices of third-party services. We encourage you to review the privacy policies of any third-party services before providing any information to or through them. The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” or “Share” button) which let you share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Data Retention

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected. When we no longer need to use your personal data, it is removed from our systems and records.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time. If we do so, we will post the updated policy on our sites and will indicate when the Privacy Policy was last revised. If we make any material changes, we will provide you with additional notice. You should periodically review our current Privacy Policy to stay informed of our personal data practices.

New Privacy Policy comes into force once it is published on our web-site, if other case is not indicated in the new version. By using our web-site, you agree to take the responsibility for the periodically review our Privacy Policy and the changes in it.

Gold Apple Cookie Policy

Our Privacy Policy explains how we collect and use information from and about you when you visit our website or otherwise interact with us. This policy explains more about how we use cookies and your choices concerning cookies.

What are Cookies?

Like most websites, we use cookies and similar technologies to remember things about you so that we can provide you with a better experience.

Cookies are small data files stored on your browser or device. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”).

For example, we partner with third-party analytics providers, like Google, which set cookies when you visit our websites. This helps us understand how you are using our Services so that we can improve them.

• Pixels are small images on a web page or in an email. Pixels collect information about your browser or device and can set cookies.
• Local storage allows data to be stored locally on your browser or device and includes HTML5 local storage and browser cache.

How We Use Cookies

We use cookies for a number of reasons, like helping us see which features are most popular, counting visitors to a page, improving our users’ experience, keeping our services secure, and generally providing you with a better experience. The cookies we use generally fall into one of the following categories.

Category of cookies Why we use these cookies

Technical These cookies are essential for our services to function properly. Like the other cookies we use technical cookies may be either first-party cookies to third-party cookies.

Preferences We use these cookies to remember your settings and preferences. For example, we may use these cookies to remember your language preferences.

Security We use these cookies to help identify and prevent security risks.

Performance We use these cookies to collect information about how you interact with our services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain page.

Analytics We use these cookies to help us understand improve our services. For example, we may use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements.

Advertising We and our advertising partners use these cookies to deliver advertisements, to make them more relevant and meaningful to visitors to our website, and track the efficiency of our advertising campaigns, both on our services and on other websites.

Your Choices

You have a number of options to control or limit how we and our partners use cookies and similar technologies, including for advertising.

Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. If you disable cookies, however, some of the features of our services may not function properly.

Your security on the Internet is just as important for us as it is for you. In the following points information about security issues that you may encounter while using online store or the Internet in general.

Keep your private information confidential

You should be cautious of people who ask for information such as your date of birth and identity number.

You should be cautious about sharing your private information on messaging services, in chat rooms or in e-mails, even if they are sent from people you know well.

It is highly recommended not to share any personal or sensitive information (such as your password, PIN or credit card number) to third parties.

Update operating systems, anti-virus and firewall products with security patches or newer versions on a regular basis.

Clear your browser cache after online sessions.

Remember to log-off after online sessions.

Install anti-virus software.

To be secure during the use of online services it is recommended to have an up-to-date anti-virus and other anti-malware software’s installed on your computer (and devices).

It will help you to protect your private information even if you visit a fake website.

Even if there is a malicious software on your computer, it will minimize its effects.

It provides protection against the latest viruses through automatic updates.

It protects against malware software that impersonate your identity by collecting sensitive information from your device or computer, which can be used to access your accounts without your authorization.

Set and always use a security PIN code (to lock your mobile device)

Adjusting your phone’s settings so that it locks automatically if you don't use it for five or ten minutes

Not storing passwords or other sensitive information on your phone in a way that can be understood by someone else.

Be wary of voicemail and text message scams. Clicking on links in text messages can be risky - be careful when you attempt to click on links, and make sure that the source of the message and the visited site are authentic.

Attackers may also create fake mobile applications that look like the authentic legitimate ones so when you try to log on, they can steal your password and other sensitive information about you. Make sure that mobile applications are downloaded from trusted application stores and recognized publishing sources.

Only download and install applications from trusted application stores such as the App Store and Google Play.

If you lose your phone, report it to your mobile phone provider immediately.

Thank you for joining our effort to combat online fraud. GOLD APPLE goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as GOLD APPLE, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.

Please report all suspicious activity to our Mailbox at security@goldapple.qa following the below instructions.

We investigate every report of suspected fraud, not respond to personal inquiries.

If you have questions regarding the status of an order or delivery, please direct those to our customer support support@goldapple.qa.

If you have questions regarding the status of an order or delivery, please direct those to our customer care +97441412727, the short number 800 0042, or via WhatsApp chat at +974 311 90 811.

Terms and Definitions

• Rules: These rules developed by Gold Apple Beauty Store Trading WLL for the sale of goods using Gift Cards.
• Seller: Gold Apple Beauty Store Trading WLL, which sells goods at retail using Gift Cards, including online (https://goldapple.qa) and offline stores «Gold Apple».
• Buyer: Any individual or legal entity who has agreed to these Rules.
• Cardholder: The Buyer or a third party to whom the Gift Card was transferred or presented by the Buyer as a gift and who has the right to bear of the Gift Card.
• Digital Gift Card: A digital gift certificate in the form of a link in an SMS message and/or a card image in a mobile application, containing a unique identification code that records the Seller’s obligations to the Buyer for transferring goods in accordance with these Rules.
• Plastic Gift Card: A card with a magnetic strip/barcode/QR code, having a unique identification code, intended to record the Seller's obligations to the Buyer to transfer goods to him in accordance with these Rules.
• Gift Card: A Plastic or Digital Gift Card.
• Public offer: Containing all the essential terms of the contract offer of the Seller to conclude a contract on the terms specified in the Public offer with anyone who responds.
• The Acceptance of the Public offer: Full and unconditional acceptance of all the terms of the Public offer by the Buyer.
• Seller’s website: https://goldapple.qa
• Loyalty points: Points awarded to the Buyer for purchases of goods from the Seller according to the loyalty program approved by the Seller and posted on its website.
• Fraudulent Transaction: A transaction performed using a card/token or bank services, declared by the payment system, the issuing bank, or the bank as fraudulent and/or disputed by the Cardholder and/or Buyer. Sufficient confirmation of the fraudulent nature of the transactions conducted using cards includes statements from issuing banks, confirmations from payment systems, statements from Cardholders, or warnings from the Seller’s internal services responsible for information and economic security.

1. Rules for the Sale of Gift Cards and Sales of Goods Using Gift Cards

1.1 The Gift Card can be used to purchase goods or services. The Gift Card cannot be used at third-party retailers.

1.2 Acceptance of the Rules is signified by the purchase and payment of a Gift Card.

1.3 From the moment of acceptance of these Rules, the Seller becomes obligated to accept the Gift Card from the Buyer as payment for goods and services in accordance with the terms of this offer.

1.4 Purchasing or receiving a Gift Card indicates full familiarity with and acceptance of these Rules. If the Cardholder of a Gift Card disagrees with any part of these Rules, they should refrain from purchasing or receiving the Gift Card.

1.5 The Buyer of the Gift Card is responsible for informing the recipient of the Gift Card about these Rules.

1.6 The Seller offers Gift Cards of various denominations. These denominations may be changed or supplemented by the Seller unilaterally by posting information at the cash registers in stores/on the Seller's website.

1.7 If purchasing a Gift Card as a gift for another person, the Buyer guarantees that they have obtained the recipient’s consent for processing personal data and transferring it to the Seller.

1.8 The agreement between the Seller and a specific Buyer is concluded at the moment of payment for the Gift Card.

1.9 The purchase of a Digital Gift Card is verified by sending the Gift Card to the contact information provided by the Buyer. The Gift Card can be delivered to the recipient via SMS, WhatsApp message, email, or Push message in the Gold Apple application, according to the contact details linked to the Digital Gift Card. The purchase of a Plastic Gift Card, as well as the sale of goods against the limit (balance) of funds on the Gift Card, is certified by the issuance of a Plastic Gift Card and a receipt.

1.10 If the Seller detects signs of a Fraudulent Transaction, they have the right to block the Gift Card until the situation is clarified or cancel the Gift Card and return the funds to the Buyer’s account.

1.11 The Gift Card is valid for 24 months from the date of purchase. After the expiry date, any remaining balance will be forfeited, and the Gift Card will no longer be valid.

1.12 Loyalty points cannot be accumulated or redeemed when purchasing a Gift Card.

1.13 The Gift Card is not reloadable. The balance is credited once—at the time of purchase.

1.14 The Buyer may transfer the Gift Card to any individual or legal entity without restriction. Upon transfer, these individuals or entities become the Cardholder.

1.15 The Seller agrees to sell goods to the Buyer/Cardholder, from the available assortment in the Seller’s store or online, upon presentation of the Gift Card, in the country where the Gift Card was purchased.

1.16 The Buyer/Cardholder also has the right to purchase goods from the Seller’s available assortment upon presentation of the Gift Card, in the country where the Gift Card was purchased.

1.17 The Gift Card cannot be used to purchase other Gift Cards, as it is not considered a good. The Gift Card cannot be exchanged for other Gift Cards of different denominations.

1.18 The Buyer/Cardholder may use the Gift Card repeatedly until the balance is fully utilized.

1.19 If the total purchase exceeds the balance on the Gift Card, the remaining amount can be paid using other accepted forms of payment. Any remaining balance can be used for future purchases within the validity period.

1.20 The amount paid at the time of purchasing the Gift Card will be equivalent to the amount that can be redeemed. When purchasing a Digital Gift Card, the Buyer can choose a type of greeting to be attached to the Digital Gift Card. The Seller determines the available types of greetings.

1.20.1 If a text greeting is available, the Buyer can write a text message. If a video greeting is available, the Buyer can record or upload a video, which will be sent along with the Digital Gift Card.

1.20.2 The Buyer is prohibited from including any content in the greeting that:

• Contains threats, incitement to violence, or discredits others.
• Violates the rights of minors.
• Is vulgar, obscene, or contains inappropriate content involving minors.
• Includes scenes of animal cruelty.
• Describes or incites suicide.
• Promotes hatred, enmity, or criminal activity.
• Contains restricted or confidential information.
• Advertises or promotes illegal activities.
• Violates the rights and interests of others.

1.20.3 The Buyer is responsible for any content transmitted with the greeting when purchasing a Digital Gift Card.

1.21 The Seller does not moderate greetings generated by Buyers for prohibited content and is not responsible for any violations.

1.22 The greeting is attached to the Digital Gift Card, and only the Cardholder can view it after the Digital Gift Card is purchased.

1.23 Gift Card’s balance can be checked from the Seller. The Gift Card number will be required to access balance information.

2. Conditions for Returning Gift Cards

2.1 Gift Cards are non-refundable and cannot be exchanged for cash or other Gift Cards. It is non-transferable and can only be redeemed by the Cardholder.

2.2 In case of loss or theft, the Gift Card cannot be replaced or restored. The Gift Card is a bearer document, and the Seller will not be liable for any loss resulting from unauthorized use.

3. Final Provisions

3.1 The Rules contain the terms of the Gift Card purchase offer and constitute the Public offer. The Acceptance of the Public offer is the purchase of a Gift Card and its payment. From the moment of Acceptance of the Public offer, the Seller is obliged to accept a Gift Card from the Buyer to pay for goods and services in accordance with the Rules.

3.2 These Rules come into effect from the moment they are posted on the Seller’s website and remain valid until withdrawn by the Seller.

3.3 The Seller reserves the right to amend these Rules without prior notice. Any changes will be posted on Seller’s website and will take effect simultaneously with the updated Rules.

3.4 The Gift Card and these Rules are governed by the laws of the State of Qatar. Any disputes will be subject to the exclusive jurisdiction of the courts of Qatar.

3.5 For inquiries or assistance regarding your Gift Card, please contact us at:
Gold Apple Beauty Store Trading WLL Commercial Registration No. 18580
Email: goldapple_me@goldapple.com
Phone: +97441412727